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AI-Generated Summary
Based on 299 reviews
Professional and friendly staff with expert knowledge
Excellent customer service and communication
Quick and efficient watch services, repairs, and purchases
Excellent customer service and communication
Quick and efficient watch services, repairs, and purchases
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2 weeks ago
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I visited Official watches a few years ago intending to purchase a watch I had in mind.
Once there I was greeted by Lucas and George who were very professional and friendly .
After taking note of their expertise I purchased a larger watch which I had not originally thought of and today that watch has increased in value so much more than the one I went in for.
I now always use them for services and exchanges as I feel they are on your side.
Highly recommended
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3 weeks ago
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Overall a fantastic experience with purchasing the Richard Millie rm11. They found a way to over deliver with getting the watch delivered on time. I’d highly recommend these guys! And it’s been excellent communication throughout this experience.
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4 weeks ago
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Couldn't fault any part of the service and experience that George provided. Friendly and professional throughout, sourced exactly what I needed quickly and for a great price. Couldn't recommend highly enough.
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1 month ago
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Had a fantastic experience at Official Watches. Once I arrived they welcomed me in and were able to assess my watch immediately. They changed the battery on the spot, and were kind and informative throughout the entire process. Highly recommend, and will be going back for any future watch issues or purchases.
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1 month ago
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Wondering if i can klarna this?
1 month ago
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Jamie was helpful in fixing my watch
1 month ago
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My first experience as a customer and I'm very impressed. Excellent customer service and responsiveness, and the watch was reasonably priced and in fabulous condition. I'll be back!
1 month ago
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Came in to get my Seamaster checked out, having liaised with Mercedes, who was very knowledgeable about the model and arranged for me to bring it in. I was warmly greeted and given a drink as Jamie the watchmaker carried out the tests.
The watch was checked out very quickly and found to need a slight adjustment to bring it back to peak level
The premises are immaculate and the staff are very welcoming, there is an atmosphere of professionalism and passion for watches that is great to see.
The range of stock is very wide and I'll definitely be consulting them for my next purchase!
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2 months ago
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Great service and great knowledge of watches . Thanks guys . Highly recommend.
2 months ago
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Top service
2 months ago
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Quality watches and friendly people with a fast response of fix and communication. definitely will purchase again from official watches
2 months ago
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The most professional team in London, the staff are very polite and friendly.
2 months ago
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What luck that I walked past Official Watches today. I needed a new battery in my Tag Heuer watch, and went to their flagship store on Oxford St, where they informed me it would be a 6 week wait! Selfridges the same. At Official Watches it took minutes. AND was kindly free of charge! Honestly what a pleasure to meet this professional and courteous team. Highly recommend and my first stop when I buy my next watch.
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2 months ago
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I called to ask if they do watch battery changes, and spoke to a lovely woman named Juliette who was super helpful and accommodating. I stopped by and they changed the batteries for 2 of my watches right there on the spot, and did a few other checks. Highly professional and absolutely lovely people. Will be back for my other watch needs!
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2 months ago
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Took my watch to other places who couldn't repair it but Official Watches repaired it quickly and free of charge, with amazing customer service. 5/5
2 months ago
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I’ve just picked up by dream Daytona and had the pleasure of dealing with Oscar. What a fabulous experience from start to finish, I will certainly be coming back !!
2 months ago
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First visit to this shop great staff great prices and extremely helpful. Big Shout out to Jamie who helped me with my purchase
2 months ago
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I had an excellent experience with Official Watches. The service was exceptional. George, who assisted me with my purchase, answered all my questions and provided outstanding support. I highly recommend Official Watches if you're looking for your next watch, and I'm sure I'll return in the near future.
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2 months ago
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Great company, great staff, and absolute pleasure to deal with, would highly recommend to anyone looking to purchase a watch
2 months ago
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Purchased an Audemars from official watches and have to say it was a really pleasant experience from start to finish. Juliet was on hand to answer all questions and the watch was actually in even better condition than I had expected, complete with original box and all the paperwork. I will definitely be purchasing again and thank you, Juliet, First class.
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3 months ago
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Amazing service! So helpful, changed the links in my watch definitely recommend!
3 months ago
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I recently visited Official Watches, and I couldn't be more impressed with the experience. The moment I stepped inside, I was greeted by friendly staff who were genuinely passionate about watches. The shop had an impressive selection of of luxury timepieces, all displayed beautifully.
The staff were knowledgeable, and Michael took the time to understand my preferences and walked me through different styles, features, and even the history behind certain watches. I never felt rushed and really appreciated their personalised service.
I walked out a very satisfied customer and I'll definitely be coming back for my next timepiece!
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3 months ago
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As a keen collector of watches, their maintainance and well being, means a Great Deal.
With the above in mind and on being introduced to Luke and Official Watches I entrusted two of my most prized pieces, to Luke and his team. Each watch was quite different and had a particular problem. Well, that is, they had a problem on entering Official Watches, but not on leaving.
So a sincere Thank You to Luke and his Team. If you have a problem with any valued watch, or are keen to add to your collection, I would say there os nowhere finer than Official Watches on Duke Street.
Dr Savvas Savouri.
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3 months ago
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I was looking for a particular dated watch. Messaged official watches and George. He ironically had the watch I wanted with the date I wanted. I was able to px another of my watches and the whole process has been great. Went to the official watches London showroom and service excellent. Beautiful watch and George is a gent.
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4 months ago
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George was really helpful and efficient.
Delivery was spot on and stress free.
Thank you George and Micheal
4 months ago
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Excellent and efficient service.The assistant extremely professional. I’ll definitely be back for sure.Thank you.
4 months ago
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I had my battery changed on my Cartier watch which was done with the very best care and customer service. I highly recommend Official watches , I wouldn't go anywhere else and will definitely be a returning customer.
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4 months ago
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I took my Tissot watch here to get some links taken out as it was too big for my wrist and they did it in a matter of minutes and free of charge! I was incredibly impressed with the service. Definitely recommend!
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4 months ago
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Wanted a new Cartier Santos ladies
George was outstanding and provided a great service
Highly recommend officialwatches
4 months ago
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Fantastic service and communication - George is an absolute legend.
4 months ago
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First class service, highly recommended, replaced my battery very quickly yesterday
4 months ago
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Great watch battery replacement service here. Only took 5 minutes and it included a pressure test.
4 months ago
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I can't speak highly enough of Jamie and the team: they're a kind, courteous, and seriously capable. Perhaps most importantly, they display a level of professional integrity that you'd struggle to find anywhere else.
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4 months ago
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George Official Watches had been excellent and the service exemplary. I highly recommend their services. - Robert
4 months ago
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4 months ago
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Amazing experience in London with Juliet and Oscar! I was looking for a Patek 5326G for more than a year on the market and finally got one from Official Watches in Mayfair. Communication was outstanding. Explanations, demonstrations and time spent with them was a true experience. Thanks to this team!
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5 months ago
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I recommend this place 100%. George and Phill are great persons to deal with. Deal with them with confidence!
5 months ago
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Wonderful staff. Very friendly and accommodating.
Amazing selection of rare timepieces from prestige brands.
5 months ago
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5 star service
5 months ago
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Went in to get to my watch fixed, they were excellent! Super quick and free of charge
5 months ago
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Great service thanks so much can recommend
6 months ago
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Brought my vintage Heuer Autavia to get checked up by Jamie. Fantastic, personable service, could not recommend more highly. Wouldn't bring my watch anywhere else in London. Top marks.
7 months ago
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Thanks Juliet and Jay for the efficient and nice customer service.
7 months ago
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Best customer service. Lovely people. Highly recommend!
7 months ago
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8 months ago
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I highly recommend Official Watches.
The team are polite, personable and extremely efficient.
There is a real sense of a family run business and it’s evident they team care about the client.
I serviced my watch with them and the whole experience was excellent. The horologist was incredibly thorough and communicative.
Thank you to Dino and the team.
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SELL A WATCH
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OFFICIALWATCHES
6 Duke Street London, Mayfair W1U 3EN
Mon - Fri, 10:00am - 6:00pm
Saturday - Appointment Only