Watch Repair Service
Watch Repair Procedure
Our Watch Repair Service
Our team of highly trained and experienced watchmakers undertakes all repairs. We believe in high quality service. All watches for services are completely disassembled, cleaned, oiled, and timed using state of the art equipment. Cases are refinished, polished, cleaned, and most plastic crystals are replaced.
PLEASE FEEL COMFORTABLE TO EITHER
Complete the online form below and we will contact you with a price and details
Bring your watch in to our head office. When you bring your watch into our boutique you will be met by a knowledgeable member of our Customer Service Staff, who will give you an on the spot assessment and a quotation for the service/repair. We can replace batteries/reseal and fit straps while you wait.
Send your watch with our Repair Form below. Please print and complete, and then send the form, together with your watch by Special Delivery to:
460 Green Lanes
London N13 5XD
Watch Repair and Service, London
Our watch service process follows the following procedure.
- When we receive your watch, we will examine it and confirm the exact repair cost by email/phone. We will only undertake the repair, once you have confirmed that you accept the price, otherwise your watch will be returned to you and your only responsibility will be for the cost of shipping the watch back to you. Therefore, once payment of £10 has been made to cover postage & packaging, the watch will be dispatched.
- For servicing and most other repairs we offer a 1-6 week turn around, depending on material availability. Please note that vintage pieces may take longer. Please note that if your watch requires manufacturers parts, your repair may take longer.
- We will contact you when your watch is ready.
- We will return the watch to you.
All work is fully guaranteed and insured. All watches that we service carry a one-year warranty on work performed. Parts subject to normal wear such as crystals, straps, etc. are not covered under warranty, neither is damage as a result of abuse.
These prices do not include: new case parts, movement parts or refurbishment of case and bracelet. We have many sources of hard-to-find materials for watches that we service. We also can fabricate parts if needed. However, we are not a material supplier, therefore we do not sell parts to the public. Should any new part be required, please note that we shall retain the used part. Due to the construction of the case, watches that originally came with plastic crystals cannot be retrofitted with modern sapphire crystals.
We do not recommend taking any vintage watch near water.
For modern watches that are water resistant in design, we use testing equipment to ensure reliability. We recommend having the water resistance of your divers watch checked once a year if you use it for swimming or diving. We do not guarantee water resistance on Vintage watches.
Please note that we ask for payment before proceeding with repairs/servicing, we can accept payment via cheque, made payable to Official Trading Ltd or over the phone via Credit or Debit card. We accept Visa, MasterCard, American Express, bank checks, & money orders. Personal checks must wait to clear the bank. All Prices are plus VAT
We will respond to all web enquiries within 24 hours.